Hai777 Terms and Conditions — Your Complete Guide to Using the Platform

Hai777 (hereinafter referred to as the "Platform" or "we") is an international online gaming platform operating under an international gaming license. These Terms and Conditions apply to the hai777 website, mobile app, and all associated services.

By registering on hai777 or using any of its services, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. These Terms constitute a legally binding agreement.

These Terms and Conditions are also available in English. In the event of any discrepancy between the two versions, the Bengali version shall take precedence.

The following requirements must be met to open an account on hai777:

• Users must be at least 18 years of age. Account registration by minors is strictly prohibited.
• Only one account is allowed per person, household, or device.
• You must provide your real name, mobile number, and personal details when registering.
• Registration is not permitted from countries or regions where online gaming is prohibited by law.
• Your account password must be kept strictly confidential and must not be shared with anyone.

Identity Verification (KYC)

Hai777 reserves the right to verify a user's identity at any time. A copy of a national ID or passport may be required before processing a withdrawal request or when certain thresholds are exceeded. Withdrawals may be delayed until verification is complete.

Hai777 currently accepts Mobile Banking and Nagad for deposits. Deposited funds are credited directly to your gaming account.

• Once a deposit is completed, funds are generally credited to your account within 5 minutes.
• If your deposit is delayed for any reason, please contact our support team.
• Hai777 does not charge any processing fees on deposits.
• Deposits made in a third party's name are not accepted.

The following conditions must be met to withdraw funds from hai777. Withdrawals can only be processed to the same payment method used for the original deposit.

• The minimum withdrawal amount is BDT 200.
• Withdrawal requests are typically processed within 30 minutes to 24 hours.
• Withdrawals may be delayed if identity verification is not completed.
• Bonus funds may only be withdrawn after the applicable wagering requirements have been met.
• Hai777 reserves the right to place withdrawals on hold in cases of suspicious activity.

Reasons for Withdrawal Rejection

A withdrawal may be rejected for any of the following reasons: identity not verified, bonus wagering requirements not met, suspicion of multiple accounts, or a violation of anti-money laundering policy.

Hai777 regularly offers a variety of bonuses and promotions. Each bonus has its own specific terms, which can be found in full on the relevant promotion page. The general bonus policy is outlined below:

• The welcome bonus is available to new members only and can be claimed once on your first deposit.
• After claiming a bonus, it must be wagered a specified number of times (typically 10x to 30x).
• Bonus balance cannot be withdrawn directly.
• If a single individual claims bonuses across multiple accounts, all associated accounts will be closed.
• Certain games may apply different contribution rates toward bonus wagering requirements.
• Hai777 reserves the right to modify or cancel any bonus offer at any time.

All games on the hai777 platform use internationally certified Random Number Generator (RNG) technology, ensuring that every game outcome is completely random and never predetermined.

• If your internet connection is lost, any game in progress will be saved automatically.
• If a game is cancelled due to a technical error, the wagered amount will be refunded.
• In the event of a dispute over a game outcome, server logs shall be considered the definitive record.
• Deliberate cheating or attempting to exploit software vulnerabilities is strictly prohibited.
• In Live Casino games, the dealer's decision is final.

Each game has its own Return to Player (RTP) rate. hai777 averages 97% RTP, which is highly competitive by industry standards.

The following activities are strictly prohibited on hai777. Any violation detected will result in serious action:

• Creating multiple accounts or operating another person's account.
• Playing using bots, scripts, or automated software.
• Unauthorized access or attempted hacking of the platform's systems.
• Using the platform for money laundering or any illegal purpose.
• Harassing or abusing other users.
• Bonus abuse or claiming bonuses across multiple accounts.
• Using a false identity or another person's information.

Hai777 reserves the right to suspend or permanently close accounts under the following circumstances:

• Violation of Terms & Conditions.
• If identity verification fails or false information is provided.
• Where there is suspicion of an anti-money laundering policy violation.
• If the user submits a self-exclusion request.
• Accounts that have been inactive for an extended period (12 months or more).

Users may also request account closure at any time. In such cases, the existing balance (excluding bonuses) will be returned, provided there are no pending withdrawals or verification processes.

Hai777 is not liable for:

• When a game is interrupted due to a lost internet connection or third-party issues.
• If account credentials are compromised due to the user's own negligence.
• Temporary service interruptions due to technical reasons.
• When a delay is caused by a third-party payment processor failure.
• If loss occurs due to issues with the user's own device or software.

Hai777 is committed to maintaining high service quality and resolving technical issues as quickly as possible. However, hai777 is not obligated to provide compensation for temporary disruptions caused by unforeseen circumstances.

Hai777 reserves the right to update or amend these Terms and Conditions, in part or in full, at any time. When changes are made:

• Updated terms will be published on this page and the "Last Updated" date will be revised accordingly.
• For significant changes, an SMS notification may be sent to your registered mobile number or an alert posted on the platform.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.

Users are advised to visit this page regularly to stay informed about the latest Terms & Conditions.

For any questions or complaints regarding these Terms and Conditions or any hai777 service, please contact our support team:

• 24/7 Live Chat Support — click the live chat button at the bottom right of the site.
• Email: [email protected]
• Our support team is able to assist in Bengali.

Dispute Resolution

After a dispute or complaint is submitted, hai777 will endeavor to respond within 7 business days. Complex matters may require additional time to resolve. hai777's decision shall be considered final in all cases, though users retain the right to pursue appropriate legal action.